FAQs

Future Steps is a 10,000-steps-a-day challenge taking place throughout February, raising money for The Prince's Trust. Take part individually, or as a team of up to 6.

Simply register and create a fundraising page then download the Future Steps App to track your steps and fundraise to support young people facing adversity to transform their lives.

You can download the app on Google Play or Apple store.

It's free to register for Future Steps, though we ask that participants do their best to fundraise £100 each. This will help us to support young people across the UK to reach their full potential and take their future steps.  

We understand that 10,000 steps every day may not be manageable for everyone. You can change your monthly stepping target in your profile under the ‘My Steps’ section when editing your page. Just choose how many steps you’d like to do each day and times it by 29 to get your target for the month. We still ask everyone to aim to raise £100 each.

Please be aware that you may still receive some comms and notifications referring to the 10,000 step target.

During registration you will be asked whether you would like to create or join a team.

Only one person should create the team, and they will automatically be made Team Captain. If your team has already been created you should see the name in the drop down list. If it's not showing in the dropdown list then it may be set to private; your team captain can change this in their settings. 

If you are taking part with your workplace, your team can also be connected to your organisation. The name of your organisation should already be listed in the drop down. If you can’t see it, please email futuresteps@princes-trust.org.uk and we can add it for you.  

Remember the maximum number of team members is 6. Too many in your team? Why not encourage others to start their own team for a bit of healthy competition? 

If your organisation isn't showing up on the drop-down list, get in touch with us at futuresteps@princes-trust.org.uk.

If you are ill or cannot take part, you can submit a daily average of steps for up to three days, by selecting ’My Steps' on your dashboard and adding your average step count. However, if you miss more than three days, your average cannot be used and the total steps for the fourth day (and further missed days) will be zero. 

Yes, in the lead up to and throughout your challenge, we will be in contact with updates, tips and advice so please make sure to read the emails. If you aren't receiving them, check your spam folder. 

We recommend that you turn on your app notifications to receive push notifications too. 

For more information on how we process your data, please see The Prince's Trust's privacy notice. If you  would like to check your communication preferences and change how we contact you, please get in touch by emailing futuresteps@princes-trust.org.uk. 

Please check your spam or junk email folders in case it's arrived there.  

If you still can't find the email or would just like to check that your registration has been received, please email futuresteps@princes-trust.org.uk.  

When you register for Future Steps, a fundraising page will be set up for you automatically. It will be linked to the event so your activity will pull through to the leaderboards and the overall fundraising total.

You will be sent an email with a link to your fundraising page so you can share it far and wide, and keep track of your progress.  

We ask that everyone aim to raise a minimum of £100 per person. That’s a little over £3.50 per day or the price of a coffee. 

Absolutely! Whether you've already smashed your fundraising target, or you've still got donations coming in, we would absolutely love if you could keep going. 

Your online fundraising page is the quickest and easiest way to fundraise. Any donations will be automatically transferred to The Prince's Trust so you don't have to do anything. You can also add Gift Aid to help boost your fundraising.

You can fundraise offline if you prefer, but please do let us know at futuresteps@princes-trust.org.uk so we can ensure that we recognise your fundraising efforts.

When registering for the event, a fundraising page will automatically be set up for you. We recommend you use this platform as your page will link through to the leaderboards and the overall fundraising total.  

We know that you may have to use another platform due to your workplace policy or to gain match-funding. If that’s the case, just let us know by emailing futuresteps@princes-trust.org.uk. 

There is a short delay in donations pulling through to the page. Make sure your supporters are donating directly to your fundraising page, and not to the overall Future Steps campaign. If donations aren’t showing within 24 hours, please let us know by emailing futuresteps@princes-trust.org.uk.

Donations in the 'My Donations' section of your dashboard are just those from your supporters. If you have made a self-donation, it will only show on your fundraising page but will still count towards your total. 

We are using a different platform provider this year which doesn't have the ability to connect Apple or Google Fit devices. However, you can sync your watch with Map my Fitness which you can then connect with the Future Steps app.

We are looking into Apple and Google Fit integration for Future Steps 2025.

Any problems, please send us an email - futuresteps@princes-trust.org.uk. 

If you are adding your steps manually using the app, you can enter your daily 'Step Count', enter the 'Duration' as any amount of time (we recommend 12 hours to keep is simple), select your 'Activity type' and click save. 

There is a short delay in the leaderboards updating, this should only be around 30 minute maximum. If your information isn't showing up withing 24 hours, please contact us - futuresteps@princes-trust.org.uk.